Terms of Service

1. Acceptance of Terms

By accessing or using ConvertIQ's website analysis and conversion optimization service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

ConvertIQ provides website analysis, conversion optimization recommendations, and performance tracking services. Our Service includes:

• Automated website scanning and analysis
• AI-powered marketing and conversion recommendations
• Performance tracking and reporting
• Domain management and verification
• Customer support and guidance

3. User Accounts

To use our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update account information as needed
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Submit websites for malicious or unauthorized analysis purposes
• Use the Service to analyze illegal, harmful, or offensive content
• Attempt to reverse engineer, hack, or compromise our systems
• Share your account credentials with others
• Use the Service to compete with or harm our business
• Violate any applicable laws or regulations
• Abuse our support system or staff

5. Subscription and Billing

Our Service operates on a subscription basis with different plan tiers:

• Basic Plan: Limited features with basic website analysis
• Pro Plan: Enhanced features with multiple domain support and advanced analytics

Billing terms:

• Subscriptions are billed monthly or annually as selected
• Payments are processed securely through our payment provider
• Fees are non-refundable except where required by law
• We may change pricing with 30 days' notice
• Unpaid accounts may be suspended or terminated

6. Intellectual Property

The Service, including all content, features, and functionality, is owned by ConvertIQ and protected by copyright, trademark, and other intellectual property laws. You retain ownership of your website content, but grant us permission to analyze it for the purposes of providing our Service.

Our analysis reports and recommendations are provided for your use only and may not be redistributed or resold without our permission.

7. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in our Privacy Policy.

8. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may suspend or modify the Service for maintenance, updates, or other operational reasons. We are not liable for any downtime or service interruptions.

9. Disclaimers

The Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Accuracy or completeness of analysis results
• Achievement of specific conversion improvements
• Compatibility with all website platforms
• Uninterrupted or error-free operation

10. Limitation of Liability

To the maximum extent permitted by law, ConvertIQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of the Service, regardless of the theory of liability.

11. Indemnification

You agree to defend, indemnify, and hold harmless ConvertIQ from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

Either party may terminate your account at any time:

• You may cancel your subscription at any time through your account settings
• We may terminate accounts for violation of these Terms
• We may discontinue the Service with reasonable notice
• Upon termination, your access to the Service ends immediately
• Certain provisions of these Terms survive termination

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Australia.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

16. Contact Information

If you have any questions about these Terms of Service, please contact our support team through the in-app support system or email us at the contact information provided on our website.