Privacy Policy

Introduction

ConvertIQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website analysis and conversion optimization service.

Information We Collect

Personal Information

• Email address (for account creation and communication)
• Name (for personalization and account management)
• Profile information you choose to provide
• Billing information (processed securely through our payment processor)

Website Analysis Data

• URLs you submit for analysis
• Publicly available website content and metadata
• Technical performance metrics
• Website structure and design elements

Usage Information

• How you interact with our service
• Feature usage patterns
• Error logs and diagnostic information
• Device and browser information

How We Use Your Information

• Provide and improve our website analysis services
• Generate personalized recommendations and reports
• Communicate with you about your account and service updates
• Process payments and manage subscriptions
• Provide customer support
• Ensure security and prevent fraud
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our platform (payment processing, email delivery, hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for other purposes

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure data transmission, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated data at any time.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and review your personal information
• Correct or update inaccurate information
• Delete your personal information
• Restrict or object to certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Third-Party Services

Our service integrates with third-party services for enhanced functionality:

• AI Analysis: We use Anthropic's Claude AI service to generate website analysis and recommendations
• Payment Processing: Polar handles subscription billing and payment processing
• Email Services: Resend manages transactional emails
• Support System: Linear manages support tickets and customer communications

These services have their own privacy policies, and we encourage you to review them.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our support team through the in-app support system or email us at the contact information provided on our website.